Terms & Conditions

Service Description

WIPRZ acts as a technology platform connecting users with independent service partners for doorstep vehicle cleaning services.

Booking and Payment

All bookings must be made via the platform. Payments shall be made through authorized digital methods only.

Cancellation and Refund Policy

• (a)Cancellation made more than one (1) hour prior to the scheduled service time shall be eligible for a full refund.
• (b)Cancellation made within one (1) hour of the scheduled time shall incur a 30% cancellation charge.
• (c)No refund shall be applicable once the service has commenced or has been completed.
• (d)Refunds shall be processed within 5–7 working days.

User Obligations

The User agrees to:

• (a)Provide accurate location details
• (b)Ensure access to the vehicle
• (c)Provide necessary water and/or electricity if required

Service Limitations

Delays caused due to traffic, weather conditions, or operational constraints shall not constitute service failure.

Access Failure

If the Partner is unable to perform the service due to inaccessible location, security restrictions, or incorrect information provided — the booking may be treated as completed and no refund shall be applicable.

Municipal Compliance & External Restrictions

The User acknowledges that all services shall be performed in accordance with applicable local municipal guidelines, society rules, and environmental regulations. The User agrees that:

• (a)It shall be the sole responsibility of the User to ensure that the requested service is permitted at the service location under applicable municipal or society regulations.
• (b)In the event of any restriction, objection, penalty, or interruption caused by municipal authorities, resident welfare associations, security personnel, or any third party, the same shall be solely managed and borne by the User.
• (c)WIPRZ and/or its Partner shall not be held liable for any such restrictions, penalties, or service interruptions arising due to local compliance issues.
• (d)Any service disruption due to such reasons shall not qualify for refund or compensation.

Pre-Existing Damage Disclosure

The User expressly agrees that:

• (a)The User shall inform the Partner prior to service of any existing dents, scratches, paint damage, or sensitive areas on the vehicle.
• (b)In the absence of such prior disclosure, the service shall be deemed to have been performed on a vehicle without pre-existing damage claims.
• (c)WIPRZ and its Partners shall not be held liable for any pre-existing dents, scratches, or damages not reported before the commencement of service.
• (d)It is recommended that the User inspect the vehicle jointly with the Partner before service begins, and raise any concerns at that time.

Liability Limitation

• (a)The Company shall not be liable for any pre-existing damage.
• (b)The Company's maximum liability shall not exceed the amount paid for the service.

Prohibited Conduct

Users shall not:

• (a)Misbehave with Partners
• (b)Attempt off-platform transactions
• (c)Violate platform policies

Customer Availability (No-Show)

If the User is not present or reachable at the scheduled service time, then the booking shall be marked as No-Show, and no refund shall be applicable.

Incorrect Location / Address Update

If the User provides incorrect or incomplete location details:

• (a)The Partner shall make reasonable attempts to contact the User for correction.
• (b)If the User updates the location in time and the Partner agrees, the service may proceed.
• (c)If the User fails to respond or the location is not corrected in a reasonable time, then the booking shall be marked as completed/attempted and no refund shall be applicable.
• (d)In such cases, the Partner shall be eligible to receive 30%–50% of the service amount as compensation for time and travel.

Entry Denied (Society / Security / Municipal Restrictions)

If entry is denied due to society rules, security, or municipal restrictions:

• (a)The User shall be solely responsible to resolve the issue.
• (b)If the issue is not resolved, the service shall be marked as completed/attempted.
• (c)If the User opts for rescheduling, an additional 30% rescheduling charge shall apply.
• (d)No refund shall be applicable in such cases.

Water / Electricity Unavailability

If required water or electricity is not available, then the Partner may refuse or partially complete the service, and no refund shall be applicable.

Delay by Customer (Service Start Delay)

If the User delays service start beyond 10–15 minutes:

• (a)The Partner may wait at their discretion.
• (b)Beyond this period: additional waiting charges may apply, or the service may be rescheduled.
• (c)In case of rescheduling, additional charges may be applicable.

Additional Work Request

If the User requests any service beyond the booked package:

• (a)The Partner shall not perform such services outside the platform.
• (b)All additional services must be booked through the WIPRZ platform.
• (c)Any off-platform agreement shall be considered a violation of platform policy.
• (d)WIPRZ shall not be responsible for any disputes arising from such unauthorized services.

Payment Outside Platform (Strict Prohibition)

If the User makes or attempts to make payment directly to the Partner (cash/UPI):

• (a)Such transactions shall be at the User's own risk.
• (b)WIPRZ shall not be responsible for service quality, disputes, or refunds.
• (c)The User account may be restricted or suspended for repeated violations.

Pre-Existing Damage Declaration (Strict Clause)

If the User fails to disclose any existing dents, scratches, paint damage, or sensitive areas before service:

• (a)The service shall be deemed accepted in current vehicle condition.
• (b)No claims related to such damages shall be entertained after service.
• (c)The burden of proof shall lie solely on the User.

Post-Service Damage Claims

If the User raises any complaint or damage claim after the Partner has left the service location:

• (a)Such claims shall not be entertained.
• (b)All concerns must be raised during the service or immediately upon completion in the presence of the Partner.

Partner Delay

If the Partner is delayed:

• (a)The User may choose to proceed or reschedule.
• (b)In case of significant delay, the Partner shall coordinate with the User for a mutually acceptable time.
• (c)Such delays shall not automatically qualify for refund.

Service Interruption Responsibility

If the service is interrupted due to external factors:

• (a)The User shall ensure that the service environment remains uninterrupted.
• (b)In case of interruption, service may be rescheduled or marked partial/completed at Company discretion.

Misconduct by Customer (Strict Clause)

If the User engages in abusive, unsafe, or inappropriate behavior:

• (a)The Partner shall immediately stop the service.
• (b)No refund shall be applicable.
• (c)The User account may be suspended or permanently blocked.
• (d)Partner Protection: The Partner is strictly instructed not to engage in arguments and must immediately report such incidents to WIPRZ support for resolution.

Risky Vehicle Condition & Personal Belongings

If the vehicle is in a condition that may cause risk during cleaning (loose parts, damaged surfaces, etc.):

• (a)The User shall be solely responsible for such conditions.
• (b)The Partner may refuse service without liability.
• (c)The User must ensure removal or safety of all personal belongings inside the vehicle.

Repeated Cancellations

If the User repeatedly cancels bookings, then WIPRZ reserves the right to restrict or block the User account.

Dispute Resolution

If any dispute arises regarding service, then WIPRZ's decision shall be final and binding.

Vehicle Image Capture & Usage

The User acknowledges and agrees that WIPRZ and/or its assigned Partner may capture photographs and/or videos of the User's vehicle before, during, and after the service. Such capture may include exterior and interior condition, before/after results, and service process visuals.

Data Usage

User data may be collected and shared with Partners solely for service execution purposes.

Governing Law

These Terms shall be governed by the laws of India, with jurisdiction at Mohali, Punjab.